MARKETING >>Customer Satisfaction Index

Shree Ajit has always concentrated on clients in all its operations. Whether it be our products or services, they are all considered to boost customer satisfaction. The patrons interest is established by its symbolic purchaser list, covering some of the countries best box manufacturers distributing to major corporates and their acknowledgement of our product and service quality.

Shree Ajit has a strong PAN INDIA presence through a Dedicated Dealer Network supported by a loyal customer base which is its biggest quality endorsement. The institutional customers comprise brand enhancing names like Reliance Group, Adani Group, among others.

Shree Ajit takes a holistic approach in the business of making paper and this approach assists in the development of customer relationships. The clients service stands for dependable quality with every possible choice and continuous product availability.

The company’s Customer Service Cell (CSC) comprising of associates from Marketing, Paper Making, Quality Control and R&D and converting sections periodically reaches out to the customers across the country offering technical support to customers.

Functions of CSC
• Market exploration to recognise the varying requirements;
• Recognise the customer inclinations in different fields;
• Proposing technical assistance to customers as part of customer service;
• Explore new product areas;
• To visit each customer region-wise across the country to get a direct response from the end user on product quality and the services rendered.

At Shree Ajit, achievement is seen through its robust customer engrossed research, creativity, backed by an advanced laboratory and a team of qualified professionals who with the help of periodical customer feedback, develops customised products.

We endeavour to develop outstanding business relations with our customers, dealers and suppliers.

CHALLENGING OURSELVES TO ALWAYS DO BETTER

Here you can submit our CSI form and feel free to let us know about your satisfaction level.

 

CUSTOMER SATISFACTION INDEX
(FOR DEALER)

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Name of Converter :
Date :
Zone :
Please rate on a scale of 1 to 4 & suggest improvements for each of the parameter specified below.
(Rating - 1 = Excellent, 2=Good, 3=Fair & 4=Bad / Poor)
Sr. No. VALUATION FACTOR RATING KEY PERFECTION AREAS & RECOMMENDATION
1 Quality of Packaging
2 Quality Consistency
3 Timely delivery of our Products
4 In case of delayed delivery whether advance intimation sent or not.
5 Product Quality (in comparison with our competitors) please mention the name of Mill and grade, whose quality is better than ours.
6 Commitment to provide products specified by the Converter and agreed by Mills
7 Compliance of Statutory/rules & Regulation
8 Timely response on status of pending orders
9 Timely provision of information regarding price revision, new product introduction etc.,
10 Timely resolution of customers problem
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